5 ego I reported, in detail, the problem that I had encountered in losing access to was "wordwalt". To date, I have received no response or assistance.. Do you call that "customer service"???
I think this site has been mostly on auto-pilot for many months now. I see no evidence of administrative involvement.
He stopped by within the past month or so for one question, so perhaps he's overseeing it but no longer maintaining it other than software updates?