Police Departments Hire Some Ignorant and Insensitive Officers, So Rude, Stupid and Entitled Dispatchers Shouldn't Be A Surprise. Certainly There Are Good Ones As Well. 911 Dispatchers Should Be Properly Trained. This Person Should Be Fired On The Spot. It's Not Like They're Working At A Pizza Parlor. Amazon Customer Service Shouldn't Have Higher Standards Than 911 Operators.
It would appear that this dispatcher is likely to lose their job for the way they reacted to the caller.