I bought a laptop recently online from a company with which i have dealt before (buying a desktop) and been happy, but there are issues with the laptop so i wrote to them. the first thing i said in the email was my name, since they would need to know who i was in order to look up the purchase. the second thing i said was that the problem was with the laptop i got about a month ago. then i went on the describe the problem.

the response asked me if i could please provide my name so they could find the purchase. (my name was the VERY FIRST THING i said in the email!)

so i sent them my name (again) and waited a few days, and just now i got another response... asking me whether i was talking about the desktop from a year ago or the laptop i just got about a month ago. (that was the SECOND thing i said in my email!)

ain't customer service wunnnnerful?

g