The most important responsibility of a professional tax preparer is actually filing the taxes you've paid him/her to process! And the asshole wasn't even apologetic.
What happened, I prepared taxes for years, had my own business and worked for others, you may have some recourse depending on the circumstances, if you need specific advice Pm me and I'll see what i can do.
 glennlab
                                                
                                                Level 10
                                                May 29, 2019
                                            
                                                
                                                    glennlab
                                                
                                                Level 10
                                                May 29, 2019                                            
                                        Thank you!
That's incredibly kind of you. I now have confirmation of their being submitted. After my refund arrives, I'm going to ask for my payment back. I'm also going to have my taxes redone, to vet the work they did.
@ElusiveMoby keep me posted.
you in trouble over this?
 ShadowAmicus
                                                
                                                Level 8
                                                May 29, 2019
                                            
                                                
                                                    ShadowAmicus
                                                
                                                Level 8
                                                May 29, 2019                                            
                                        I'm owed a refund so there is just this delay. No penalty, I believe.