great to get helpful service

I've had a number of companies leave me holding the bag on defective or missing speced merchandise , some do quite well, and one that I will remember forever. A number of years ago on a trip to Atlantic Canada. I b bought a pair of Hot Paws snowmobile gloves. Serious warm , dry gloves.( I had worked in the arctic at one point, I know good gloves, ) but a year later back at home , my ex managed to take them to work and lost one. I spent a couple of years off and on trying to find somewhere online to buy a new set to no avail. Could only find kids gloves. Finally , I located the company told them what happened an asked if they still made those and where I could purchase another pair in or shipped to the US. Not only did they still make that type, but they sent ma a new pair and wouldnt let me pay for them I really hope they got some advertising mileage out of the original letter I sent. Those people went above and beyond.

Now that's what I was taught in my Applied Quality Management degree program.

I have learned to refrain from celebration until the item arrives functioning as promised.

I bought a used telescope in the early 90s. I had very little money and couldn't afford even a cheap one new. When I got home and put it together, there were missing pieces. This was before I had internet. I found a tag with the manufacturers phone number on it and called to check price and availability of the missing parts. The man on the other end was very helpful and forgiving of the fact that I didn't know the proper names of the parts needed.
He told me the parts were in stock, and asked for my address. Since I wasn't sure I could afford them, I asked how much it would cost. He said "don't worry about it, I'll just send them to you". And he did. I had been through a heartbreaking divorce, and was trying to get back on my feet. It just blew me away. I'd never heard of a company doing that. Unfortunately it's been almost 30 years and I don't remember the name of the company, but they were in Florida.

Years ago I bought a box of Kelloggs Corn flakes. They seemed stale. I sent Kellogg a letter. They sent me a big box full of an assortment of their cereals.

I usually find that the level of customer service is directly proportional to the volume of the product I am buying from a given manufacturer. Sometimes that is the case and sometimes not, but I am occasionally impressed by a manufacturer that makes good on a product, over and above what you would expect. Surprisingly, Amazon.ca has been very good to me, although it may just be the deal they have with the manufacturer of the actual product I bought.

Due to your prior experiences, reflecting those of my own.. I recently chucked an expensive electronic door lock-set that was only days away from being out of warranty. F-it ..I figured. I had called, but of course ‘no one was in the office’ (viral prime-time)..

There are some goodies I’d love to have for my motorcycle.. but expect the same kind of misfit difficulties. So, their loss. I’ll just continue to make due ~

It has varied. I’ve had results as good as yours sometimes, and stupidity sometimes too